Welcome to the Online Community, @Liz01.
To identify why the bank won't pick the Beam Super Payment, I have to check the connection between the two programs. Since the Community is a public forum, I'm unable to review the connection without asking for sensitive information.
Reaching out to our QBO Customer Care Team ensures that you'll be able to send payroll using Beam Super Payment. Let’s log in to your company to view the support details:
- Click the Help icon at the top.
- In the Search bar, type Contact Us.
- Select the Contact Us button below.
- Choose Callback.
To know our support availability hours, please visit this article: Get help with QuickBooks products and services.
I’m also adding an article with links to topics on how to manage your business. It also provides an overview of the latest product news and improvements: QuickBooks Resource Centre.
I want to be your main point of contact, so please let me know if you have any other concerns or questions. I’m always ready to assist further. Have a good one.
