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samanthacramer
Moderator

Have any questions for our team about Payroll Processes?

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We’d love to support you on your journey with bank connections.

 

If you’ve got any questions, select ‘reply’ to post a question in this thread and have your questions answered by qualified QuickBooks Online experts.

 

Hopefully, you’ll help other QuickBooks users with the same questions out in the process!

35 Comments 35
SG-Admin
Level 1

Have any questions for our team about Payroll Processes?

One of our employees was e-Transferred part of their paycheck in December 2023 and the remainder in January 2024 (admin error on the first transfer). 

Now I can't get the transactions to "match" before reconciling the bank account.

Appreciate any solutions offered...

 

Thanks!

Sherry

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hi SG-Admin,

 

I know how important it is to ensure your payroll payment transactions are recorded accurately in QuickBooks Online. I'm here to help you with that.

 

The best way to fix a payment differences when matching transactions is to use the Resolve Difference option. This helps match your transactions by resolving its difference until it will be equal zero.  Here's how:

 

  1. Click on the Transactions tab.
  2. Click on  Bank transactions.
  3. Click on the bank account, and click on the transaction affected.
  4. Click on Find match or Find other records.
  5. If the amounts are different, you can locate additional matched transactions, or select Resolve Difference to open the Add resolving transactions fields to add the Category and Amount (and, optionally, Payee) of a resolving transaction until the difference equals zero.
  6. If necessary, you can use the Add new transaction button to add multiple resolving transactions.
  7. Select Save.

I've attached an article you can use to review, categorize, and save bank feeds in QuickBooks.

 

Please let me know if you have any questions or concerns. Take care.

PM1306
Level 1

Have any questions for our team about Payroll Processes?

Hello,

 

I am trying to match a payment to a past employee however when I try to search the employee her name won't appear for some reason. She is still in the system so I am not sure why I am not able to search her. 

I hope this makes sense.

 

Thanks,

Prue.

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hello PM1306,

 

Thanks for posting in the Community!

 

Let's sync your employee detail once more in QuickBooks Online to be able to match payroll payments. Here's how:

 

  1. Click on the Payroll tab.
  2. Click on drop down arrow beside Add Employee.
  3. Select Export Employee.
  4. Under Data type dropdown menu set to Sync with QuickBooks.
  5. Select Sync.

Once done, let's go back to the Bank transactions tab and verify if the employee name is now showing on the list.

 

Drop by again in the Community if you have other concerns. I'll be around to help you.

PM1306
Level 1

Have any questions for our team about Payroll Processes?

Never mind worked it out!

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Sure thing, PM1306. 

 

Post again in the Community if you have other QuickBooks Online concerns. We'll be around to help you.

sim-pumbing
Level 1

Have any questions for our team about Payroll Processes?

Once I have completed a pay run and the bank feed shows the payments usually I can assign each payment to the correct employee however a new employee isn't showing in the payee list and I can't work out why...any suggestions?

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hello sim-pumbing,

 

Let's sync your employee list in QuickBooks Online to be able to match payroll payments in the For review tab. Here's how:

 

  1. Click on the Payroll tab.
  2. Click on drop down arrow beside Add Employee.
  3. Select Export Employee.
  4. Under Data type dropdown menu set to Sync with QuickBooks.
  5. Select Sync.


Once done, let's go back to the Bank transactions tab and verify if the employee's name is now showing on the list.

 

If the issue persists let's manually add the employee in QuickBooks under the Single Timesheet activity. Here's how:

 

  1. Click on the + New button.
  2. Click on Single time activity.
  3. Click on the Name and select Add new.
  4. Enter the name of the employee.
  5. Click on Save.

 

Once done, go back to the Transactions tab and categorise your payroll payment once more. The employee should show now in the drop-down option.

 

Post again in the Community if you have further payroll concerns. I am around to help you.

sim-pumbing
Level 1

Have any questions for our team about Payroll Processes?

Thank you, that has worked

 

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

That's good hear, sim-pumbing!

 

Feel free to post again in the Community if you have further concerns. I'm around to help you.

LilianaB
Level 1

Have any questions for our team about Payroll Processes?

I have by mistake done a finalisation lodgement at December qtr.

I also understand that Finalisation amendment will only amend amounts and it will not “unfinalise” the event.

in this instance, is it better to restart new pay events by having the employees moved to a different branch or terminated and rehired?

looking for suggestions, thank you.

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hello LilianaB,

 

If you need to adjust or make corrections on an employee's earnings, you'll have to lodge an Amended Finalisation Event. Creating and submitting an amended finalisation event will send updated year to date information to the ATO.

 

First make sure to correct the pay run/s affected by unlocking the pay run or creating an adhoc pay run. Once pay run is corrected you can then create and submit an amended finalisation event.

 

How to create an Amended Finalisation Event

 

  1. Click on the Payroll tab.
  2. Click on the Reports tab.
  3. Select Single Touch Payroll.
  4. Select the dropdown arrow next to Start Finalisation Process and choose Create an amended Finalisation Event.

Once the amended finalisation event has been successfully lodged with the ATO, the employee’s myGov display will be updated with the amended information.

 

If you need further help with your Single touch payroll, I'd recommend contacting our Customer Care Team. That way, they can check your account together.

 

Drop by again in the Community if you have further concerns.

Ezzi
Level 1

Have any questions for our team about Payroll Processes?

Hey 

Can you advise what the "MARK EMPLOYEE AS COMPLETE" tick means next to the employee when we enter their wage details - you have a little tick and then a pencil to click edit. We just want to make sure that this does not have anything to do with STP and that it is only a way for me/user to confirm that this employee details have been entered and you mark it complete so you can go to the next person. 

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hi Ezzi,

 

Thanks for your post. For us to better assist you, I would recommend contacting our Customer Care Team. That way, we'll be able to provide and walk you through the process of setting up your employee. To contact support:

 

  1. Click on the Help icon.
  2. Enter a short summary of your concern.
  3. Click on Contact us.
  4. Select Start a Chat or Call us.
  5. Support is open from M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.

 

You can also check this link to learn more about: How to set up an employee in QuickBooks Payroll powered by Employment Hero.

 

Drop by again in the Community if you have further questions. 

NATTKO
Level 1

Have any questions for our team about Payroll Processes?

How to change personal leave from olds Pay Run?

 

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hello NATTKO,

 

Thanks for posting in the Community!

 

If you wanted to change to the personal leave from a previous pay run created in your QuickBooks Online Payroll, you can unlock and refinalise the pay run if there's no super payments made from the pay run.

 

Here's how to unlock a pay run:

 

  1. Click on the Payroll tab. 
  2. Click on Pay Runs and then select the Pay Run you wish to unlock. 
  3. Click on Pay Run Actions then choose the Unlock.
  4. Enter in a Comment about why you’re unlocking the Pay Run then select Unlock.

Once done, you can make the corrections on the personal leave and finalise the pay run when ready. Then, make sure to submit an updated pay event for your Single Touch Payroll to update figures to the ATO.

 

If you've processed super payments from the pay run, you'll have to create an ad hoc pay run to correct the personal leave. Check this link to learn more about how to: Create an ad hoc or off-cycle pay run in QuickBooks Payroll.

 

Drop by again in the Community if you have further payroll concerns.

 

accounts439
Level 1

Have any questions for our team about Payroll Processes?

Hi,

 

I created and lodged a STP finalisation event and have the confirmation receipt from QB however the ATO are saying the income statement is not tax ready

 

Why is this?

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hello accounts439,

 

Let's check the status of the finalisation event submitted in QuickBooks Online Payroll making sure it is successful. Here's how to check the submission:

 

  1. Click on the Payroll tab.
  2. Click on Reports and choose Single Touch Payroll.
  3. Select the Financial year and pay schedule.
  4. Verify if all employee is set to is final and status is successful.

 

If the finalisation event is successful and still showing not tax ready in the ATO site. Let's create an updated pay event and tick the employee to is final. 

 

  1. Click on the Payroll tab.
  2. Click on the Reports tab.
  3. Click on Single Touch Payroll.
  4. Click on Create update event.
  5. Select the appropriate Financial year and Pay schedule, then select Create.

 

Then, check if in the ATO portal it is showing tax ready.

 

To learn more about finalisation event in QuickBooks Online, check this link Create and lodge a finalisation event.

 

Drop by again in the Community if you have further concerns. 

1935 1479 9889 734
Level 1

Have any questions for our team about Payroll Processes?

It says incorrect format

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hi there,

 

Thanks for joining the thread. Did you open or viewed the ABA file prior to uploading into your internet banking? Let's performs some troubleshooting steps to isolate the situation encountered. Here's how:

 

1. Clear Cache Cookies on your browser.
2. Change browsers like Chrome, Edge or Safari. Or use new incognito window.
3. Unlock and refinalise the pay run to generate a new ABA file.
4. Make sure there is no changes in the Payment Files details.

 

I recommend not viewing the ABA file as well as it might change the format. In the meantime, you can manually make the payments directly to the employee's bank.

 

Check also this link to see the instructions on how to upload the ABA file for each bank provider: 

 

 

If the issue persists, please contact our Customer Care Team. That way, they'll be able to further check the error encountered when paying ABA files.

 

robinsa2
Level 1

Have any questions for our team about Payroll Processes?

employee forgot to request leave for a previous pay run. Do I unlock the pay run and add it in?

docaredoulafoundation
Level 1

Have any questions for our team about Payroll Processes?

How do I process an off cycle employee check.  Our team took temporary pay cuts as a result of limited funding(we are a nonprofit organization) and now that we are fully funded our board has agreed to make up the difference of the retroactive pay but I cannot find a way to create an off cycle one time check that will be included in salary.

IntuitSheila
Level 8

Have any questions for our team about Payroll Processes?

Hi there,

 

Thanks for posting in the Community!

 

Creating an off-cycle pay run is the same as creating your regular payroll schedule. You can use the same pay schedule or create a new pay schedule for the off-cycle pay run. Here's how to:

 

  1. Click on the Payroll tab.
  2. Click on Payroll settings and select Pay Schedule.
  3. Click on Add.
  4. Enter a name for the pay schedule say Off Cycle pay schedule or Ad-hoc pay run.
  5. Select the Frequency.
  6. Click on Save.

 

Once done, you can now create the off-cycle payroll using the ad-hoc or off-cycle pay schedule created.

 

  1. Click on the Payroll tab and click on New pay run.
  2. Select the pay period and pay date.
  3. Click on Manually add employee to this pay run and click on Create.
  4. Click on Pay run actions and click on Add employees.
  5. Type in the employee name you wanted to pay.
  6. Click on Save.
  7. Click on Finalise Pay Run when ready.

That's it! You've now created an off-cycle pay run. Lodge also the pay run to the ATO to report year to date figures.

 

Feel free to reply to this thread if you need more help. 

Michael Olsen
Level 1

Have any questions for our team about Payroll Processes?

How can Employees access their pay stub information on-line after they receive a payroll direct deposit?