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keating.jan
Level 2
posted
‎October 02, 2019 03:54 PM
last updated ‎October 01, 2019 10:54 PM

How can I process an adjustment pay for an employee?

A part time employee was incorrectly set up with "per annum" pay rate instead of "per hour".  She increased her hours and I edited her standard work week in the defaults.  I din't notice that this resulted in substantially reducing her hourly rate meaning that she was short paid.  The Pay Run was finalised, the payment was made, the STP was lodged and she received her pay slip.  Ordinary hours and Annual Leave hours were involved.  I have been chatting on the help desk for one hour and getting nowhere.  I do not have phone coverage so can't schedule a call.  Please help :(
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1 Comment 1
RCV
QuickBooks Team
QuickBooks Team
‎October 02, 2019 05:51 PM

How can I process an adjustment pay for an employee?

Hi there, keating.jan.

 

I'll personally share your feedback with our Chat Support Team regarding your experience. We'll be able to take action on improving our customer service.

 

You can create a new pay schedule called Ad Hoc/ adjustment pay run to record the employee's unpaid amount. This separate pay schedule stands out from the other regular processed pay runs on your Pay Runs tab.

 

Then, the PAYG and Super will also be calculated base on the remaining hours/total gross in addition to the underpayment.

 

You can check out the How to create an Ad hoc pay run article for the steps and details.

 

Once done, create an update event and lodge it to ATO to update the lodgement. For the steps and details, you can check out this article: Create and lodge an update pay event.

 

I have articles here about managing Pay Run:

 

Please reply to this post by adding some details below if you need anything else with running payroll. I'm here to help.

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