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andrew-aurumhote
Level 1

Is there an outage for qbo at the moment?

For 2 hours I have a message on login page “there’s an issue on our end. We’re on it”?
1 Comment 1
Nicole_N
QuickBooks Team

Is there an outage for qbo at the moment?

Yes, @andrew-aurumhote, there is. 

 

We've received similar cases or reports about the issue logging into your QuickBooks Online account and getting the exact error. I know how this will impact your business operation, but rest assured that our product engineering team is working to solve this promptly.

 

For now, I recommend contacting our QuickBooks Support Team so they can add you to the list of affected users. This way, you'll receive email notifications about updates on the investigation. You can use the investigation number INV-107114 to expedite the process. Here's how you contact them:

 

 

  1. Sign in to your QuickBooks Online account.
  2. Click on Help (?).
  3. In QuickBooks Assistant, enter a summary of your concern.
  4. Select Contact Us and choose the best way you'll want to reach out to us.
  • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S 8:00 AM to 8:00PMm AET.
  • Call us M-F, 8:30 AM to 6:30 PM AET

 

Moreover, I have here some articles that you can use in the future in case you encounter some login issues and how to fix them: 

 

 

We appreciate your patience on this matter, @andrew-aurumhote. Please leave a reply if you have further questions. We'll be glad to assist.