I have a new employee who started a week ago. In Default Pay settings I put her standard hours as 38 per week, 7.6 hours per day, but when I do the first payrun, her hours are only calculated as 27.14 for the first week. Why does does happen and how can I fix it?
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May I confirm under the Pay Rates session in this employee's details, how many units were put in for her pay, please?
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Thank you for getting back to us on this.
Based on what you mentioned, it is a bit hard to determine why it happens.
I would suggest contacting our support team so we can take a better look with you in the payroll setting over a screen-share session. Please found the contact details of our support team in the link below:
Thank you and please let us know if you require any additional assistance.