Hi hello-readyspagh,
Thanks for posting in the Community!
You can check the employee settings to verify if you've selected the SMS or Email Rostering Notifications for the employee affected. Let me guide you how:
- Log in to QuickBooks Online.
- Click on the Employee's tab.
- Locate the employee name and click on them.
- Click on Pay Run Defaults.
- Scroll down and look for Rostering Notifications.
- Tick box for SMS and make sure you've entered their mobile phone number.
- Click on Save.
The employee should be able to receive the rostering notifications moving forward.
You can check this link for a more detailed information about rostering: Manage Rostering Settings.
Post again in the Community if you have more questions about QuickBooks Online Payroll. I'll be around to help you!
