STP Finalisation total doesn't balance to Payroll report - difference salary sacrifice - superannuation. Checked payruns lodged - all correct. How to fix the RESC total?

Hi kyuen,

The best payroll report we'd recommend for you to compare the STP figures is the Detailed Activity report. The figure reported in the STP Finalisation event is based on all pay runs created within the financial year selected.

Here's how:

1. Click on the Employees tab.
2. Click on the Reports.
3. Locate Detailed Activity Report under Payroll column.
4. Select the date range, and pay schedule.
5. Click on Run report.

Furthermore, we recommend checking the pay date of the pay runs and make sure they're on the correct financial period.

Furthermore, you can correct and set RESC payments in the employees opening balances.

1. Click on the employee name under the employee list.
2. Click on Opening Balances.
3. You can enter the RESC payment under Super & PAYG in the Employer Super Contributions.

If you want the RESC amounts that were made as part of the salary sacrifice deducted as pre tax from employees earnings. You can add a Deduction in the Opening Balances section.

You can also check this article to learn more on

How to fix RESC amountsand End of Financial Year Processing using STP - Frequently Asked Questions

Feel free to contact us back if you need more help. I'll be sure to get back to you as soon as possible. Have a nice day!

The detailed activity report has the correct balance but it does not match with the STP finalisation total, again as determined already difference being the salary sacrifice - superannuation.

I have run the deductions report and the total is what it should be (ie. match with the detailed activity report, which does not match with STP total. 

I have also added the difference in opening balance RESC but this does not change the total for the year as it stating opening balance will be added to the year 19/20, not the current year I am after.

Please advise other alternative in fixing the RESC. Thank you.

You'll have to heck the set up made with the salary sacrifice deductions, and make sure it is not set to manual payment. Once a deductions is set to manual manual payment, the system will not recognise the payment as s super deduction but instead as a basic pre-tax deductions taken from the employees wages.

Here's an article you can check for your reference:

Record Reportable Employer Super Contributions (RESC) in QuickBooks Payroll powered by KeyPay

Also, since this is a public space we'd recommend contacting our Customer Care Team. They'd be able to do screensharing with you and can check the details of your Single Touch Payrol and RESC figures in your payroll account.