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coffeereserve
Level 1
posted
‎March 28, 2019 09:36 PM
last updated ‎March 28, 2019 3:36 AM

Where has my payroll gone?

 
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5 Comments 5
Kristine Mae
Moderator
Moderator
‎March 28, 2019 11:11 PM

Where has my payroll gone?

I've checked our records and didn't see any cases same as yours, Coffeereserve.

 

Once you have a payroll subscription, you can view it on the Employees page. We will isolate your issue by opening QuickBooks Online using an incognito window. This is the best place to know if this is a web issue. From there, go to the Employees page. If you're able to open your payroll, go back to your main browser and clear the cache. Too much cache affects the website/application's behavior.

 

You can also use a different browser to solve this issue (Google Chrome, Internet Explorer, or Mozilla Firefox).

 

If you need more help, just leave a comment below. 

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coffeereserve
Level 1
‎March 31, 2019 09:01 PM

Where has my payroll gone?

After nearly 12 months of paying employees, I'm getting this message all of a sudden, any help will be appreciated.

 

 

 

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Anonymous
Not applicable
‎March 31, 2019 10:14 PM

Where has my payroll gone?

Hello coffeereserve,

 

Thank you for providing a screenshot about this issue.

 

We haven't received any reports from customers about unable to access the Employee section. Let's go ahead and fix it by logging out and logging back in. You can also try to use another support browser. If that won't still work, please clear the browser's cache. It helps to clean browsing history that prevents QuickBooks Online to load.

 

Let us know if you have any questions. 

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coffeereserve
Level 1
‎April 01, 2019 06:41 PM

Where has my payroll gone?

Have cleared cache and logged in and out still no luck. It's becoming very frustrating.

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Kristine Mae
Moderator
Moderator
‎April 01, 2019 08:35 PM

Where has my payroll gone?

I'm here to make sure you get the best help with your concern, Coffeereserve.

 

Since you're able to follow the troubleshooting steps provided but still encountered the same issue, I suggest getting in touch with our payroll support through email. They can take a better look at this issue.

 

Of course, if you have other concerns, please don't hesitate to drop by. 

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