Can anyone advise how to connect UOB Infinity?

Connecting your UOB Infinity account takes only a few steps and I'm here to guide you how, aroontan.

QuickBooks automatically downloads and categorises bank and credit card transactions once you connect your account. To connect your bank, follow the steps below.

1. Go to the Banking menu, select the Banking tab.
2. Click Connect Account on the landing page if this is your first time connecting. Or select Add account or Link account if you've already created one.
3. Search for your bank. You can connect with most banks, even small credit unions.
4. Select Continue. Enter the username and password you use for your bank's website in the window.
5. Follow the onscreen steps to connect. Your bank may require additional security checks. It may take a few minutes to connect.
6. Select the bank or credit card accounts you want to connect (savings, current, or credit card). You should see all of your available accounts at your bank or credit card company.
7. For each account, you connect, select the matching account type from the dropdowns. These are accounts on your chart of accounts in QuickBooks.
8. Select how far back you want to download transactions. Some banks let you download the last 90 days of transactions. Others can go back as far as 24 months.
9. Click Connect.
   
   

For more information, you can review this article: Connect bank and credit card accounts to QuickBooks Online. In addition, You also have the option to manually download your transactions in QuickBooks Online. For the step-by-step guide, please check out this article: Manually upload transactions into QuickBooks Online.

To learn more about managing bank transactions, I suggest visiting this article: Categorise and match online bank transactions in QuickBooks Online.

Let me know if you have any other concerns in connecting with your bank. I'll always be here to help. 

Hi Maria,

Thank you for your reply. The only UOB options are BIBPlus (replaced by Infinity DEC 2020) or personal banking. UOB now has Infinity which is not listed as a Connect Account. UOB Infinity is one of the main bank services for Commercial Banking.

Regards,

Aroon

I am facing the same issue. UOB BiBPlus was replaced by UOB Infinity in Dec 2020. It is surprising that Quickbooks is still showing the old link.

I'll help you get around this issue and connect your UOB Infinity bank, Swee Kheng.

QuickBooks Online (QBO) depends on the information provided by your bank. Thus, the system still shows the old link. Rest assured, our Engineering team is working with your bank to have this update roll out in the future.

Additionally, you can also send a request to have the UOB Infinity supported in QBO. I'd be glad to show you how.

1. Go to the Banking or Transactions menu.
2. Click Add account.
3. Search for the name of your financial institution.
4. If you’re still unable to find your bank, select Request support for your bank.
5. Enter your bank's web address (URL) in the field provided, then select Request. 

You can also proceed to Step 3 in this article for more details: Find your bank or credit card account when you connect to online banking.

In the meantime, you'll want to manually upload your bank transactions to QBO. Once done, please refer to this link on how to add your entries on the correct account: Categorise and match online bank transactions in QuickBooks Online.

You can count on me whenever you need assistance managing your bank and transactions. I'll be more than happy to work with you again. Have a good one and keep safe.

I have already sent in the request to add UOB Infinity. It is however slow moving. Could you expedite the process to avoid inconvenience to QBO users? The UOB link was changed from Dec 2020 and till now, users are still facing this issue.

Your feedback will help us improve our services and experience, @Swee Kheng.

I appreciate you for sending a request to our banking team. As soon as the UOB Infinity link is available in QuickBooks Online, I will certainly be back in the thread and give you an update. Thus, you can bind the bank and categorise the transaction right away. You may use the steps described by MariaSoledadG to connect the bank.

Alternatively, you may access the Bank page and paste the updated URL from time to time. This way, you can connect with the bank quickly. See the sample screenshot below for your reference. 

Meanwhile, I recommend downloading the transaction manually into QuickBooks. You can click the articles provided by JasroV above. Upon completion, you can now categorise and reconcile your account as soon as you're ready. If you see an error message, here's how to correct errors when uploading your transactions.

Finally, please feel free to refer to these articles below about handling banking transactions, various accounts, and other related matters.

• Fix issues the first time you reconcile an account
• Learn about the chart of accounts in QuickBooks
• What to do if you get a bank error or can't download transactions

Let me know in the comments section if you need any extra help with your account. I'm here to help. Keep safe. 

Do note that the illustration that you have shown is incorrect.
The official URL to UOB Infinity is https://infinity.uobgroup.com and not www.UOB.com.sg (which is for personal account).

Hi. 

Another month has gone by since I posted this link. Is there any further news regarding the support for UOB Infinity (Business) Banking?

Regards,

Aroon

Greetings, @aroontan.

Let me share with you some information about connecting your UOB Infinity account.

Currently, the update is still not available. No specific timeframe for the new update availability. 

If you need real-time assistance on this issue, I'd recommend you reach out to our support.

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. In QB Assistant, enter the topic you want to discuss.
4. Click Contact Us to reach a live support agent.
5. You can also select a way to connect with us:
   • Start a chat with a support expert. Live chat M-F, 24 hours, GMT.
   • Ask the community available 24/7 to get help from businesses like yours.

I'm also adding an article as your reference if you consider uploading your transactions manually: Manually upload transactions into QuickBooks Online

Don't hesitate to click the Reply button below if you need further help. I'm always here to help you.

ARE THERE ANY UPDATES ON WHEN THIS WILL BE AVAILABLE?

THIS HAS TAKEN TOO LONG!

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@PKEN wrote:

ARE THERE ANY UPDATES ON WHEN THIS WILL BE AVAILABLE?

 

THIS HAS TAKEN TOO LONG!

 

 

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Hi. Thank you for following up on this thread. We need a stronger voice here! It has been months since we started experiencing this problem. I check every few weeks and still no progress. We need more UOB Infinity business users to step up and request for this to be solved. Keep on posting. Regards, Aroon.

Hi, 
Any update on this? 
Still can not see UOB INfinity as an option and it's so frustrating. It has been months, can you resolve this ASAP or else I am taking my business somewhere else.

I know it has been months since we posted the original thread and still no resolution from Quickbooks. It seems that Quickbooks Users who are UOB Business Bank users are unimportant to their business. We are also looking at other options as well. If they plan not to solve it, then at least tell us so that we can make the necessary business decision.

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@sprans wrote:

Hi, 
Any update on this? 
Still can not see UOB INfinity as an option and it's so frustrating. It has been months, can you resolve this ASAP or else I am taking my business somewhere else.

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Hi there, @aroontan.

Allow me to share with you some information about connecting your UOB Infinity account.

We currently don't receive any updates about connecting the UOB Infinity account into QuickBooks Online. We're unable to provide a timeframe on when this will be available.

As soon as the UOB Infinity is available in QuickBooks Online, I will certainly be back in the thread and give you an update.

For now, you can manually upload older transactions from a CSV file to bring in your data in QuickBooks.

I've included an article that will guide you in handling your bank transactions: Assign, categorize, edit, and add your downloaded banking transactions.

Thank you for your time and if you need anything else, don't hesitate to post here. Have a great day!

Why is it taking MONTHS AND MONTHS to connect one of the major business bank accounts in Singapore? Why are we paying for Quickbooks? I'm a new customer and if I had know I might have made a different decision... Absolutely ridiculous.

Hello, thank you for your timely response.

The request to change from sg.bibplus.uobgroup. c o m  to infinity.uobgroup. c o m was made by me on several occasions already, and the issue has caused many wasted working hours.
The workaround of downloading .csv statements, and converting to Quickbooks format is rather cumbersome, especially for those that maintain several accounts at the bank.
Moreover, the manual manipulation means that all entries now need to be verified by hand by a second person and included into the internal audit cycle to identify possible discrepancies and to ensure validity and legitimacy of the transactions entered into the accounting system.

QB's attention at your earliest opportunity to this matter is appreciated.
Not the efficiency we expected when subscribing to QuickBooks.

*** Is this issue not as simple as changing the uobgroup.com URL ?
*** the login protocol is still the same, isn't it ?

example of effort to log in according to  earlier instructions in this thread

This doesn't work... QB and UOB need to work together to make this work. It's taking months and month. absolutely ridiculous

Let me route you to the best support, @SebasFP.

I appreciate the details that you've shared in troubleshooting this hurdle. Since you've already done all these steps, I strongly recommend reaching our Technical Support Team. 

They're able to check your account using their screen-sharing (remote access) tool and investigate this further. They can also try other troubleshooting steps to fix this for you.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us.

Also, please feel free to refer to these articles below about handling banking transactions, various accounts, and other related matters.

• Fix issues the first time you reconcile an account
• Learn about the chart of accounts in QuickBooks
• What to do if you get a bank error or can't download transactions

Please let me know how it goes by leaving a comment down below or tick the Reply button. I'll be around if you need further assistance. Take good care, @SebasFP.

Hello @JoesemM 

Further to my earlier observations and screenshot shared, this seems to be an issue that occurs on several operating systems, and originated when the bank changed the URL of its business banking app. 
To me, it seems the log-in sequence is the same as with the old App, so I truly do not understand the issue, other than a change of URL in the QB database.

Surely, it would be more effective to address the source of the problem than to stimulate customers to call the help-line ?
Thank you for your consideration.

Hi,

Any updates?  I am new to QBO and I can't connect to UOB Infinity!

Hi there, BSL_Ling. 

We currently haven't received any updates about connecting the UOB Infinity account into QuickBooks Online. We're unable to provide a timeframe on when this will be available. As soon as this becomes available in QuickBooks Online, I will certainly be back in the thread and give you an update.

You also have the option to download them manually in QBO. For the step-by-step guide, please check out this article: Manually upload transactions into QuickBooks Online.

You can also check this article for better guidance: Connect bank and credit card accounts to QuickBooks Online.

If you have more questions, please feel free to drop a comment below. We're available 24/7 to help you.

Hi @TirzahC 

This is rather disappointing as UOB is one of the big local banks in Singapore and widely used by Singapore companies.  We recently subscribed for QBO Accountants with the understanding that it is connected to a wide number of banks as we am onboarding a suite of clients.   Getting the clients to download the CSV files etc, isn't going to sit well with the clients after we have taken time and effort to convince clients on the benefits of moving online with QBO instead of similar online accounting platforms.

In addition, you may wish to update your chat support because I spent a couple of hours last week and yesterday trouble shooting with the tech support on Error 163 and even informed them it was UOB bank and was told to delete cookies/history etc.  I was the one who finally figured out that perhaps while the UOB BIB Plus connect was the closest match in the QBO banking portal may not be compatible with UOB Infinity.

Would appreciate if you could escalate this to your management to expedite.  FYI, in Sept 2020 (https://www.businesstimes.com.sg/banking-finance/uob-launches-digital-banking-platform-uob-infinity-...).  UOB also announced to all it's customers that it would be migrating the clients from UOB BIB Plus to UOB Infinity by Jan 2021. 

Thank you.

Hello Mr. Tirzah,
In view of the non-reasonable delay making internet banking for business with UOB Group available again for your subscribers, and furthermore taking into consideration the additional cost we are incurring due to this lack of service, after consultation with my corporate secretarial office in Singapore, that offers a working solution at a competitive price, it was decided that it is best to end the subscription with your fine company.

Kindly advice which steps to take to effect the Owners decision.

With best regards,

BV