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anand.jha
Level 1

Incoming funds from same customer (single transfer for 2 invoices) don't 'Match' with Open Invoices. When I select 'Match' only 1 of 2 open invoices show up. What to do?

 
1 Comment 1
Kristine Mae
Moderator

Incoming funds from same customer (single transfer for 2 invoices) don't 'Match' with Open Invoices. When I select 'Match' only 1 of 2 open invoices show up. What to do?

It could be the date is different, or the invoice is closed, Anand.jha. This could be a few reasons why you're unable to view the other transaction.

 

We'll use the Find other records feature to manually match the payment to the existing invoices. I'll guide you how:

  1. Click Banking, then go to the Banking tab.
  2. Select the payment, then click Find other records.
  3. Adjust the dates.
  4. Select the invoices to match with the payment.
  5. Click Save

I'd like to provide this reference on how you can assign, categorise, edit, and add your downloaded banking transactions to better help you. 

 

Feel free to reach out to us if you have other banking concerns. We'd be happy to work with you again.