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I can guide you on how to record the returned cheque payment, sales.
You can record a bounced or Non-Sufficient Funds (NSF) cheque using an invoice. You'll need to create two
product or service items first for the bounced cheque and fees in QuickBooks Online (QBO).
Then, proceed to Step 2: Create the invoice until Step 4: Record the payment from your customer section in this article: Record
a bounced cheque using an invoice.
To reach out to our Customer Support Team, you can chat them or send an email.
I have a link here that contains articles about managing money in and money out transactions: https://community.intuit.com/browse/quickbooks-online-sg-en-moneyin-moneyout.
I'm confident doing these steps help you record the returned customer's cheque payment. Please add a comment below if you need anything else in QBO. I'm always here to help.
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