Hi suzie20,
Thank you for taking the time to post in the Community.
Your app or your phone could be needing an update. If you haven't already, please reinstall the QBO app to start fresh. However, if it's the same thing, you can update your phone or contact our QBO Support first to check this further. You can wait for our Support team's instructions before updating your phone.
To contact our QBO Support team:
- Log in to your QBO company using a mobile browser or your computer browser.
- Click Help and choose the Search bar.
- Click Contact Us at the bottom.
- Enter a sentence or two to describe your issue.
- Click Continue and choose Start a chat.
Let me know if you have other questions in mind. Have a good one!