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Hi suzie20,
Thank you for taking the time to post in the Community.
Your app or your phone could be needing an update. If you haven't already, please reinstall the QBO app to start fresh. However, if it's the same thing, you can update your phone or contact our QBO Support first to check this further. You can wait for our Support team's instructions before updating your phone.
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Let me know if you have other questions in mind. Have a good one!
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