Dependent System ErrorDependent System Error. How to resolve?

Hi user16058,

You could be experiencing random browser issues. We can do the basic browser troubleshooting steps to get rid of this error.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can export the report as PDF, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

Feel free to share an update after doing the steps above.

I too am experiencing the same issue when trying to export the GL to PDF...seems to be an Intuit QBO issue and not a user browser issue

@Intuit - please fix!

Hi there, @FucQuikbuksOnline.

I want to make sure this issue is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

The browser troubleshooting steps shared by my colleague above should help fix the issue. If you haven't yet, I suggest doing it so. 

If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide other troubleshooting steps to get this resolved. They can also create an investigation ticket other users are experiencing the same. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

You might want to learn more about exporting data in QuickBooks Online. This article will give you additional information: Export Data out of QuickBooks Online.

The Community forum is always open to help you again if you need further assistance exporting data in QuickBooks Online. It's nice working with you, @FucQuikbuksOnline.

The chat is useless and I can't contact a real person. This is the error that appears on the print screen:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<IntuitResponse time="2023-02-09T11:59:55.589-08:00">
<Fault>
<Error code="9100" element="ReportGenerationUsingTEPS">
<Message>Dependent System Error</Message>
<Detail>Dependent System Error</Detail>
</Error>
</Fault>
</IntuitResponse>

Dependent System ErrorDependent System Error  -I am getting this error for each online company file I work on.  My co-worker is getting the same error for a different company file and she is in a different location than I.  We have quit the web browser, restarted our computers and still can't print or save a pdf file.  The print screen is blank and reads  Dependent System ErrorDependent System Error.  HELP!  We have reports to print.

Same thing is happening to me as well!!! Very frustrating!

I too am getting this error!  DEFINITELY A QBO ERROR!!!  Cannot be all of our browsers!  QBO you can do better than this; please take care of this issue now.

Let me shed some light about the error you're experiencing, Brenda Hunt, Brenda Hunt, DK-MPM.

We're aware that some QuickBooks Online users are currently experiencing errors when viewing or printing invoices. Our engineers are working to fix it as soon as possible.

We’ll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/.

Thank you for your understanding while we're working on a fix. Have a good one.