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Intuit

Cancel your QuickBooks Desktop Payroll Enhanced, Standard, or Basic payroll subscription

Learn how to cancel your QuickBooks Desktop Enhanced, Standard, or Basic Payroll subscription.

We're sorry to see you go. Once you cancel your subscription, you’ll no longer be able to create paychecks, pay taxes, or file federal and state tax forms in your QuickBooks Desktop file.

Note: Looking to cancel another payroll service? Cancel a different payroll product.

How to cancel your QuickBooks Desktop payroll subscription

You have two ways to cancel your subscription.

Through your company file The best way to cancel your payroll service is directly in your QuickBooks Desktop company file.

  1. From the Employees dropdown menu, select My Payroll Service then Account/Billing Info.
  2. Sign in using your Intuit Account login and the Account Portal page will open.
  3. Select Cancel Service.
  4. Follow the on-screen steps to cancel your payroll service.

Through your Intuit account If you don’t have access to your QuickBooks Desktop Payroll company file, you can cancel your payroll service online.

  1. Sign in to your Intuit Account.
  2. Under Products & Services, select Details next to the status of the payroll subscription that you want to cancel.
  3. Select Cancel Service and follow the on-screen steps to cancel your payroll service.

If you still have questions on canceling, review our QuickBooks Desktop cancelation policies.

Still can't cancel your subscription?

If you're having trouble finding your file or signing in to your account, make a request to cancel your payroll service. Follow the on-screen steps, and you’ll receive an email confirming your payroll service has been canceled in about 3 business days.

If you’re still unable to cancel, contact support for help.

Refunds

Your payroll subscription has a 60-day money-back guarantee. You’ll only receive a full refund for your subscription if you cancel within 60 days from signup. Refunds will be processed back through the payment method used during your purchase.

Refunds can take up to 10 business days to process. You can check the status of your refund in your Intuit Account or your bank or account statement.

If you still have questions on refunds, review our refund policies.

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