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pamij
Level 1
posted
‎October 15, 2020 06:25 AM
last updated ‎October 15, 2020 7:57 AM

QuickBooks Desktop and Microsoft OneDrive Issues

I have recently reconfigured my Laptops’s Data (Stored on separate D: drive) to interface with MS OneDrive (for backup purposes) with the selection “files and folders always available  locally” to cater for offline situations.

However, I have noticed (and there is no better way to put it) a total screw-up with data storage. Data files seems to have been willy-nilly moved to the default Quickbooks file location ( seems to be related to whether the laptop was on-or offline at the moment of exiting.

This created the impression on lost data when after a while selecting a previous company, accompanied by error messages, requiring running data doctor. This did not solve the problem, necessitating the recapturing of 2 month’s data. Only to subsequently finding the correct file in a folder which have never been specified.

Ha anybody experienced the same and/or is there any advice. currently I am running my QB2018 data file from an external drive (which is obviously not ideal)

I am running on Windows10 on an i7 processor with 16GB of RAM, 128 GB SSD (C: for programmature) and 1TB ADATA (D: drive for all data)

Appreciating any feedback: [email address removed] [removed] (South Africa)

 

Attached is an image showing the mishmash that is created in the Quickbooks file selection panels

 

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1 Comment 1
MarsStephanieL
QuickBooks Team
QuickBooks Team
‎October 15, 2020 09:06 AM

QuickBooks Desktop and Microsoft OneDrive Issues

Hi there, @pamij.

 

I appreciate the specific details you've shared. This error means that the data has been damaged. I'd recommend using the QuickBooks Tool Hub again. Before that, you'll have to update the QuickBooks Desktop version. This is to make sure that the process will go smoothly when running the tool.

 

Here's how:

  1. Go to the Help menu and choose Update Quickbooks Desktop.
  2. Select the Update now tab then, click Get Updates.
  3. To finish the update, you can restart the QBDT program.

Here's how it looks like:

 

 

After that, you can check this out this article to know more about the steps on how to use and download file doctor: Fix company file and network issues.

 

If the error is still there, you can proceed to Solution 2 and 3 in this article: Error: -6144, -301 when opening a company file or restoring a backup.

 

 

Also, the articles that I've provided to you are tagged as United States since QuickBooks Desktop is only available in the US, Canada, and United Kingdom. No worries, this has the same product specifics except for the taxes.

 

You are always welcome to tag my name in the comment section below if you need further assistance or concerns. I'll be here to guide you throughout. Take care.

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