Can anyone help.
We have added a payment in a prior year.
It is incorrect and I want to delete it, but it doesn't appear in the bank account.
Payment date 17.4.19, when I look on the QB bank for that date it is not there.
Any ideas where could it have gone ?
I am baffled
I'm here to help, ColinD.
You'll want to check the Audit log report to see the history of that transaction. The report will also display if the transaction was deleted or voided.
If the payment was deleted, then you can re-create it with the correct amount. However, if the transaction was excluded and deleted from the Banking or Transactions page, you'll want to import it manually.
Here's an article for the instructions: Manually upload transactions into QuickBooks Online.
I'm also adding this article for the other solution: What to do if you can’t find downloaded transactions in QuickBooks Online.
Please let me know if you're able to find the payment . I'm here to help you out again.
Hello again, ColinD.
We're currently unable to export the report to Excel. However, you can print to a PDF format.
I've got this sample screenshot for a visual reference:
You can read this article for more details: Use the audit log in QuickBooks Online.
Please keep me posted if you have more questions or other concerns. I'm always around to help.