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blondi
Level 1

ABSA bank connection stopped on 20 Aug, does anyone had luck with them yet?

I have been unable to update my banking transactions from ABSA bank from 20 Aug. I noticed that their online banking page also had an update during the same time. Can anyone that actually bank with them respond, not interested in these generic responses of a workaround by manually importing the data, it delivers duplicates as soon as the bank start importing again.

1 Comment 1
AljhonC
QuickBooks Team

ABSA bank connection stopped on 20 Aug, does anyone had luck with them yet?

Several factors can prevent your bank from updating, Blondi.

 

Banks occasionally perform maintenance that may temporarily disrupt their connection with QuickBooks Online (QBO). Please check ABSA's website for any reported outages or contact their live support for the latest updates.

 

Alternatively, you can manually update to refresh your bank connection with QuickBooks.

 

Here's how:

 

  1. Go to the Bank transactions tab.
  2. Tick the bank tile that has an issue to highlight.
  3. Click on Update.

 

Duplicates are a common issue that occurs after a bank connection is restored. You can easily fix this by excluding or removing the duplicate transactions.

 

If you have any more questions, please don't hesitate to reach out.