I know this banking issue has been so hard on you, yvette17.
Let me make it up to you by ensuring this gets investigated. Beforehand, did you encounter error 102 when connecting the Standard Bank to QuickBooks Online?
If so, I'd recommend contacting our QuickBooks Support Team since we have an ongoing investigation related to this issue. Our support will add you as one of the affected users to ensure you'll be notified once this is resolved.
If you're not getting an Error 102, a possible browser issue might have caused the interruption in the banking connections. You'll want to log in to your account in an incognito or private browsing session. Use these keyboard shortcuts on how to do it:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
Once logged in, try connecting the Standard Bank again. If it works, let's clear the browser's cache to ensure the program performs efficiently. Otherwise, you can use other supported browsers. They also provide the best and most secure experience with QuickBooks.
In the meantime, you can manually import your bank transactions into QuickBooks Online.
You can also check out these articles for additional guidance when using the online banking feature:
Please don't hesitate to keep us posted if you're able to sort out the banking connection with Santander. You can also get back here anytime if you have other questions for us.
