Could you please explain why my cases has been tagged resolved - while the issue in your system has not been fixed??

I still see the same 163 error when trying to update the bank feed to my Investec account - see attached screen shot

Several other users are also experiencing the same issue. 

Hello there, @dewaldvisser. I'm here to provide additional information about your banking issue in QuickBooks Online (QBO). 

I've checked your concern and found out that there's an ongoing investigation (INV-77269) about getting error 163 when connecting the Investec bank account to QBO. The error most often indicates that there is a change to your Financial Institution's website. Rest assured that our product engineers are aware of this and doing everything they can to resolve the issue as soon as possible. 

In the meantime, I highly recommend reaching out to our Customer Care team to add your account to the list of affected users. This way, you'll get updated about the status of the investigation. Here's how:

1. In your QBO account, click the Help menu.
2. Then, select the Search tab and choose Contact us.
3. Next, type a brief description of your concern and select Continue.
4. From there, choose either Chat or Call to connect to them.

Please let me know if you have any other banking concerns. I'm always here in the Community and ready to lend a hand. Have a great day ahead and keep safe. 

Hi

I am considering switching to Investec.

Could you sort out your bank feed in the end?

That would be a deal breaker for me.

Thanks

Renier Lewis

Hi there, renierlewis.

Can you tell us more details about your concern with Investec Bank in your Online Banking? Are you getting an error message? We just want to make sure that we're giving you the right steps and information to sort this out.

Please reply to us to add more details. We look forward to it.  

Hi Renier

This has not been sorted out in a few years and they dont seem interested to correct it. I am with Investec so cant move to QuickBooks online until it has been sorted!

Either dont change or use other accounting software.

@jenop2 the issue with Investec bank feed has been raised by several QBO customers.

Refer to the previous messages in this thread.

As I also raised the "163 Error" with your support team, they informed me that the issue has been escalated to QBO Engineering as its a confirmed bug.

After several months, the issue is still not fixed, and this level of support from QBO is unacceptable.  Effectively we as customers are paying for a broken product, and QBO doesn't seem to care about supporting it.

The error we see when going to Banking is the following:

"Something isn't working

"

Hi, @dewaldvisser. I can see the frustration caused by this error. I want to ensure you can work with your bank and download your transactions seamlessly.

I want you to know that the open investigation related to your issue was already tagged as closed and resolved. Since the error continues on your end, you may review these factors that may trigger the error:

1.  Cache and junk files are present in the browser you're using to access QuickBooks Online (QBO) banking. You can clear the cache to isolate the issue.
2. Banking info like the website, routing number, or account number is changed.
3. The banking website is temporarily down for maintenance.

If there are updates on your website, like your account number, username, or password, you need to modify that info in QuickBooks as well:

1. Log in to your QBO account, then choose Banking from the left side.
2. Go to the Banking tab, then select the Edit option with a pencil icon.
3. Choose Edit Sign-in Info beside your bank account.
4. Type the correct login credentials of your online bank account for verification.
5. Once successfully log in to your bank account, save the login info and try updating the transactions once again.

If the issue persists, I recommend connecting with our Support Team to look into your account securely and investigate this further.

1. Go to the Help (?) menu.
2. Select either the Assistant or Search tab.
3. Follow the onscreen instructions to connect with live support.

For more reference in fixing banking errors that often block QuickBooks from downloading new transactions, open this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Please feel free to mention my name in the comment section below if you have follow-up questions about your banking entries. I'm more than happy to help you again. Have a great day ahead!

@Angelyn_T thank you for your response, however I can assure you that the issue has not been resolved, and should not have been tagged as closed and resolved by your support team.

I've attempted the instructions below again, and still seeing the same 163 Error - using various web browsers and the  Quickbooks mobile app - thus i't can't be browser cache related.

Account details has not changed. 

I checked the Investec banking website is working, and i'm using the exact same login credentials.

Update from QBO support, the 163 error still occurs when updating the banking feed with Investec Bank.  The new case number is [removed].

Hi, thanks for advising regarding this error as i was about to migrate from QB desktop to QBO primarily because the desktop version no longer connects to the bank. I saw the threads on Nedbank issues and was thankful i was migrating to Investec but this shows its more than 1 bank so QBO must have a bug. I will delay and look for alternative software. I saw a post saying freshbooks works but not sure if they have a manufacturing solution.

I hope the bug gets sorted for you guys.

Oh and QBO support, its time you have real people answer the queries as its clear BOTS are responding to these complaints.