Hi finance240,
While I’d love to assist you directly, resolving this particular issue requires a more in-depth review by our Live Support Team to ensure the error is properly addressed and you’re able to download your bank transactions successfully. Here's how you can reach them:
- Go to the Help menu, then click the Search tab.
- In the search box, type Contact Us.
- Click Contact Us and hit Callback.
You can find their support hours in this article: Get help with QuickBooks products and services.
In the meantime, you can manually upload your bank transactions into QuickBooks Online as an alternative. Step-by-step instructions are available in this article: Manually upload transactions into QuickBooks Online.
Please feel free to reach out if you have any further questions or concerns. We’re always here to help.