Allow me to assist you in addressing and resolving the bank error you’re experiencing, Farquhar.
Bank error 163 indicates that your bank's website has changed, and its data and credential keys need to be updated to access the new site. This error can occur when your financial institution switches its internet service provider or if the bank's website is under maintenance.
I suggest verifying whether your bank is undergoing any scheduled maintenance or experiencing downtime that could affect connectivity. You can confirm this by visiting your bank's official website to check for any notifications.
If everything works fine in your bank, I recommend contacting our Live Support team for further assistance. They have specialized tools to access your account securely and perform additional steps to investigate the issue.
Here's how to connect with them:
- Inside QuickBooks Online, navigate to the Help menu.
- Select the Search bar icon and click the Contact Us tab at the bottom.
- Enter the question, keyword, or topic you need help with.
- Follow the prompts, then choose a way to connect with us.
For effective communication, please refer to our support hours: Get help with QuickBooks products and services.
I’ll ensure this conversation remains open for any future updates and discussions.
