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incometaxrescue
Level 1

I am struggling to get my Standard Bank to download transactions; one of my clients are struggling with ABSA. What is going on?

For the past two weeks the connection to ABSA has been off and Standard Bank is struggling for the past week. Did something change on QB side that we are not aware of?

1 Comment 1
Aldren18
QuickBooks Team

I am struggling to get my Standard Bank to download transactions; one of my clients are struggling with ABSA. What is going on?

I understand the importance of having your banking transactions seamlessly connected to QuickBooks, Incometaxrescue. Let’s work together to get this resolved as quickly as possible.

 

To help address this issue effectively, I recommend starting by checking your bank's online platform or website directly. Please log in to your Standard Bank and ABSA online accounts to confirm there are no service interruptions or changes that may impact the connection with QuickBooks.

 

Additionally, could you please let me know if you’ve encountered any specific error messages when attempting to connect or reconnect your bank accounts in QuickBooks? This will help us better diagnose the issue and work toward a solution.

 

You may find this comprehensive guidance on resolving banking errors in QBO that provides clear, step-by-step instructions tailored to address a variety of specific banking issues: Troubleshoot and fix banking errors.

 

In the meantime, you may consider manually downloading your transactions directly from your bank's website and importing them into QuickBooks as a workaround solution to ensure your account stays up to date.

 

Please feel free to respond with any questions or updates on your progress. We'll be happy to assist.