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I have a credit hanging on one of my suppliers accounts that I want to get rid of (settlement credits and credit notes)

 
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I have a credit hanging on one of my suppliers accounts that I want to get rid of (settlement credits and credit notes)

Helping you settle a supplier's credit is my priority, tracy41.

 

The easiest way to settle this transaction is to create an expense or pay an existing bill using the supplier's credit. Here are the steps to complete the process.

 

  1. Click + New in the left panel.
  2. Select Expense or Cheque.
    Note: Both Expense and Cheque recognise and record the expense. When you use Cheque, the transaction adds to the list of cheques that you can print.
  3. In the Choose a payee drop-down, select the supplier name.
  4. Leave the Ref/Cheque no, Date, Amount and Memo fields blank.
  5. In the Add to Expense section, select Add for the outstanding bill and supplier credit.
  6. Select Save and close.

For more details about this procedure, check out this article: How do I handle supplier credits and refunds? If you accidentally entered this transaction, you can simply locate and delete it.

 

You can also create a journal entry to offset the supplier's account. However, using this method needs the assistance of an accounting professional for the accounts you need to use. Your accountant can help and guide on which account to debit and credit.

 

Let me know the result of this troubleshooting in the comment below. I need to make sure this is resolved and you're back to running your normal business processing. All the best!