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Helping you settle a supplier's credit is my priority, tracy41.
The easiest way to settle this transaction is to create an expense or pay an existing bill using the supplier's credit. Here are the steps to complete the process.
For more details about this procedure, check out this article: How do I handle supplier credits and refunds? If you accidentally entered this transaction, you can simply locate and delete it.
You can also create a journal entry to offset the supplier's account. However, using this method needs the assistance of an accounting professional for the accounts you need to use. Your accountant can help and guide on which account to debit and credit.
Let me know the result of this troubleshooting in the comment below. I need to make sure this is resolved and you're back to running your normal business processing. All the best!
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