Based in Namibia and bought QBO SA in 2017. Under company address I could manually enter province in Nam and Zip Code. Now there is a drop down. how can I override this?

Hi there, anika-kalaharica.

Welcome to the QuickBooks Community. I'll be sharing details on how the address applies in QuickBooks. Then, to ensure you can manage your company details smoothly.

The list of states shown in the Company address section depends on what details you've entered when you sign up for QuickBooks. If you're referring to removing the drop-down option, this is currently unavailable. This is because our program provides the option so you can change some details if necessary to ensure your data stays accurate.

However, if you mean to select Nam as your state and you're unable to see it, I recommend contacting your accountant or tax agency in South Africa. They can advise what specific address you need to choose so the same tax calculations will occur.

Additionally, I also suggest reaching out to our QuickBooks Online Support Team. They have the tools to pull up your account which is needed in investigating this matter. Then, verify further info if the NAM should appear on the list of addresses or none.

Here's how:

1. In your QuickBooks Online company, select (?) Help.
2. Select either Assistant or Search to get started.
3. Choose a way to connect with us.

Lastly, you may refer to this article to see steps on how you can change the business info that your customers see on sales forms and invoices: Change your business name, contact info, or VAT # in QuickBooks Online.

Please don't hesitate to click the Reply button below if you have other concerns with your company address. I'm always here to help. Have a great day, anika-kalaharica.

@anika-kalaharica 

Do you need to signup for a new QBO account? You should purchase QBO Global version for Namibia, not QBO South Africa version.

https://quickbooks.grsm.io/Africa

Thank you! Already purchased the SA version and set it up a long time ago:( It never used to have the drop down with prefilled provinces of SA... Reason I initially purchased the SA version as currencies are linked, TAX and vat is same, so really makes sense for Namibia to use the SA version & recommended by my accountant. If they could only add the Namibian provinces in the address drop down :(

If so, you can sign up for the QBO SA version by using a dummy address and paying for your subscription with Paypal.

https://quickbooks.grsm.io/South-Africa