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noblebird-icloud
Level 2

The online connection to standard bank South Africa is not working.

The online connection  to standard bank South Africa is not working.
1 Comment 1
AlcaeusF
Moderator

The online connection to standard bank South Africa is not working.

Hello @noblebird-icloud,

 

Welcome to the Community. I'm here to help you fix the connection of your bank in QuickBooks Online.

 

Can you share with me the specific issue you encounter in bank feeds? Are you getting an error when viewing the bank account or transactions?

 

In the meantime, you can perform basic troubleshooting to isolate and fix the issue. I suggest you start by updating your connected bank account in Banking.

 

Here's how:

 

  1. On the left navigation bar, click Banking.
  2. Select the bank account.
  3. Hit Update in the upper-right corner.

 

Check if you get any errors after the update process. Also, you can sign in to your bank’s website to check if there are notifications that require your approval or ongoing maintenance.

 

I've attached an article you can use to get rid of banking errors you'll encounter in QuickBooks: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Drop me a comment if you need further assistance downloading bank transactions automatically or fixing the bank connection. I'll be around to help out. Take care.