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Level 1

Unable to connect our new FNB bank account to Quickbooks.

Keep on getting the message "Looks like the connection to First National Bank (South Africa) isn't available right now (102)". I contacted the bank, they indicated the problem is not with them and that I should contact Quickbooks.

1 Comment 1
QuickBooks Team

Unable to connect our new FNB bank account to Quickbooks.

Hello there!


Let's perform some troubleshooting steps to fix the error 102 when connecting your FNB bank account to QuickBooks Online (QBO).


Bank error 102 usually means there may be a problem on your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. This issue can also be resolved within 24 hours.


In the meantime, let's manually update the online bank connection in QuickBooks to refresh the connection. Here's how:


  1. Sign in to your QBO account.
  2. Click Bookkeeping from the left menu, then select Transactions.
  3. Select Update to refresh the bank connection.


If you get the same result after 48 hours, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation if other users are experiencing the same.


Just in case you have successfully connected your bank account, QuickBooks will download your bank transactions. Then, you can categorize them into the correct account.


Come back to this post if you have other concerns or follow-up questions about connecting bank accounts. I'm always here to help.