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Level 2

Updating Standard Bank - not working

Hello. I can only agree. I am looking to change accounting packages because of this. This service is atrocious. We went with QBO so that we can download our bank records and this has not been working for months. 

Is anyone going to respond?

QuickBooks Team

Updating Standard Bank - not working

We'll help you update your bank, bryankimmel.


I can see the importance of downloading your bank transactions in QuickBooks Online (QBO). We didn't receive a report about Standard Bank being unable to download. By the way, are you getting an error code? This will help me determine more precisely the cause of the issue. In the meantime, we can update your bank manually for the system to refresh its connection. To do so, you can follow the steps below:


  1. Go to the Banking menu on the left pane.
  2. Click on the bank account that you're working with.
  3. Select Update.
  4. If asked, enter your Multi-Factor Authentication (MFA) credentials. Then press on Continue update.

However, if it's still not updating, I suggest reaching out to our support team to investigate further. They have the tools to pull up your account securely.


Also, there are times you want to enter older transactions, or the bank isn't automatically downloading for a specific period of time. Learn from this article how you can upload transactions in QBO manually: Manually Upload Transactions Into QuickBooks Online


Reach out to us if you have any questions regarding your bank transactions or if you need other help from us. We'll always make sure everything is taken care of.

Level 2

Updating Standard Bank - not working



Can you please read the last few articles on this in the thread. We are all suffering with the same problem.

Level 3

Updating Standard Bank - not working

Hi Are you a BOT?


Clearly you do n to follow the thread - this is an ongoing issue with Standard Bank


The stock standard response that you have given is not a solution but adds to the frustration as it shows that support does not read the messages posted


Kindly just fix the problem as it is on YOUR side and not ours!!!


Kind regards


Level 3

Updating Standard Bank - not working

Me too. My accountant uses Xero, and it can connect to Standard Bank.

I've had to download and upload CSVs since June.
Such a hack and time consuming to do for 3 business accounts.
All the the other banks connect perfectly.

The connection was fixed for a while (Jan to Jun 2022).
So I know Quickbooks can resolve this. Come on tech team... make us happy.

Can anyone connect to Standard Bank?

If there is anyone that can automatically connect, I'll try more methods.
But for now... from clearing caches, disconnecting the bank and starting afresh as if new bank account... I keep getting the same error. 

QuickBooks Team

Updating Standard Bank - not working

Hello, Ulric.


I can imagine the hurdle you've been through when trying to connect your Standard bank to QuickBooks Online. Please know that this isn't the kind of impression that we'd like you to have. I'll ensure you get routed in the right direction of support to get this sorted out.


As mentioned by my peer above, there's an ongoing investigation that users also encountered the same issue. Thus, it's the reason why the error persists. Please know that our team is aware of this matter and is currently implementing measures to fix it.


I appreciate the steps you've performed to fix this issue. But as of now, I recommend contacting our QuickBooks Online Support Team to add your account details to the list of affected users. This way, they'll be able to pull up your account in a safe environment and further investigate this concern.


Also, please check our available hours when contacting support to ensure we address your concern promptly.


In the meantime, here's an article you can utilize on how to upload your transactions manually from the bank: Manually upload transactions into QuickBooks Online.


Please bear with us as we work on this. Keep me posted if you still have questions or concerns about managing your reports or other QuickBooks Online-related tasks. I'll be around for you. Take care always.