It is highly possible that the requests have not met the minimum quota to proceed. If you deal with multi currency transactions, consider opening a Wise business account to hold and convert your balances in 54 currencies, including Botswana pula and South African rand. You may utilize the bank feeds to your QBO account later.
I've got you covered, @Advanced_User. I'll share the answer relevant to the query that you posted a week ago.
When bank accounts aren't supported, you can request QuickBooks to approve your bank for Zimbabwe and Botswana. Both parties will have terms and conditions to apply and set a standard to maintain a secure connection before QuickBooks download transactions from other newly supported banks.
If the bank doesn't meet the QuickBooks standard, you can manually upload your online banking transactions for Botswana and Zimbabwe bank account in hand through Web Connect. Also, QuickBooks has a feature to import bank transactions from Excel CSV files.
You can also check the answer shared by my colleague, @Ethel_A, to this thread that you posted a week ago: https://quickbooks.intuit.com/learn-support/en-za/banking/re-do-south-african-banks-provide-bank-fee....
In addition, you can check our Community page about Banking so you can easily navigate and look at some articles that can guide you about managing online banking transactions.
If you have additional questions or clarifications about connecting bank accounts to QuickBooks, please let me know. I'm always around to help. Stay healthy, and have a safe trip!
Thanks for getting back here, Advanced_User.
I also appreciate the screenshot you've attached. It seems that you have already sent the request support for your bank.
While we're unable to check the request status, you'll want to search for the bank's name or URL to see if it was added.
In the meantime, you can manually import your bank transactions by following the steps here: Manually upload transactions into QuickBooks Online
In the future, if you're able to search for the bank's name and can connect your account, you may see some duplicate transactions. What you can do if that happens is to exclude them by following these steps:
Here's a sample screenshot for a visual reference:
After excluding these transactions, you can delete them in the Excluded section.
I'm also adding this article to help you match and categorize your downloaded transactions: Categorise and match online bank transactions in QuickBooks Online.
If there's anything else you need help with your QuickBooks account, please let me know in your reply. I'll be right here to help. Have a good day ahead.
Thank you for your response.
I am aware of the manual upload route, but I'm still holding out for an automatic bank feed.
I first submitted the request support for the bank 2 weeks ago.
I would understand if Intuit just told me straight up that they cannot service my request, but there's been no communication at all so far, not even an acknowledgement. How long will this process take? Is there anyone at the other end at all?
Allow me to chime in and add information about requesting support for your bank in QuickBooks Online (QBO).
There isn't a set amount of time for an online bank support request. What happens is that your financial institution will contact Intuit to see if they can come into terms with the connection. There isn't a guarantee for this request, which explains why you haven't received any reply at this time.
While waiting for the request to go through, you can follow the steps shared by my colleagues above to manually upload your transactions as a workaround.
You may also check out this article about reconciling bank transactions for future reference: Reconcile transactions that are older than your opening balance in QuickBooks Online.
I'm always here to keep helping if you have any additional banking concerns. Take care and have a good one.
Thank you for your reply.
I was under the impression that when submitting the request, the request was for Intuit to liaise with the bank, not the other way round. These 3rd world banks are very shy of making any effort beyond their everyday routines unless pushed, so Intuit should be proactive and take the lead with requests.
I notice that FNB Botswana have PDF, CSV, QIF, etc, but no QBO. That's surprising considering they are a subsidiary of FNB South Africa who are QBO connected.
Please ask Intuit to speak to FNB Botswana on this matter.