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rustylmeyer560
Level 1

Why does the system close down each time I click on view on any item in the list of changes to opening balance in bank recon?

 
1 Comment
katherinejoyceO
QuickBooks Team

Why does the system close down each time I click on view on any item in the list of changes to opening balance in bank recon?

Welcome to the Community, @rustylmeyer560. I'm with you in getting past this issue. 

 

QuickBooks Online uses cache and cookies to help loading time faster. However, it can cause unexpected behavior when it's full. It could be that you're experiencing a browser-related issue that's why the system crashes.

 

To help us identify this problem, let's open QuickBooks using an incognito or private window. Here's how: 

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If that works fine, go back to your original browser and clear its cache to start fresh. Otherwise, use another supported and up-to-date browsers can help us narrow down the cause of this issue.

 

For future reference, read through this article to learn more about how to enter an opening balance for an account in QuickBooks Online.

 

I'd be here to help you some more if you have follow-up questions. Havea nice day.