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Adolf Lowies
Level 1
posted
‎December 11, 2022 03:57 AM
last updated ‎December 11, 2022 3:57 AM

Incorrect decimals after import via QBO

After import via QBO format the results shows incorrect Decimals for amounts-it is probably an incorrect setting somewhere 

  • R 6,900.00 instead of R 69.00
  • R 26,500.00 instead of R 265.00
  • R 7, 500.00 instead of R 75.00
  • R 5,000.00 instead of R 50.00

Where and how do I fix this please ? 

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1 Comment 1
LollyNino_C
QuickBooks Team
QuickBooks Team
‎December 11, 2022 06:07 AM

Incorrect decimals after import via QBO

Hello there, @Adolf Lowies. 

 

I'd like to help you, but I need more information to fully understand your question and provide the best answer or solution. Could you please provide us with more details about your issue? I'd also appreciate it if you could share some screenshots or tell us what kind of plan you're currently subscribed to in QuickBooks.

 

At this time, I recommend contacting our support team regarding this concern, they can pull up your account in a secure environment and perform a viewing session to help fix this. 

 

Here's how to reach out to them:

 

  1. Login to your QuickBooks Online account.
  2. Go to the Assistant icon to open the QB assistant window.
  3. Select Contact Support Team, then enter your concerns.
  4. Click Contact Support Team again.
  5. Choose Chat to start a conversation.

 

To ensure we address your concern on time, please check our support hours.

 

For more information about running reports, see the below links which you may find helpful:

 

If you have specific questions, please let me know. I will be more than happy to further assist you. Have a nice day.

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