I can help you fix your concern so you can successfully send invoices to Whatsapp, barry.
First off, let's make sure that your Whatsapp and QuickBooks Online (QBO) apps are updated to their latest versions. Also, check if Whatapp is not in dark mode.
If everything is updated and not in dark mode, I recommend uninstalling and reinstalling both apps. It allows you to use the app on a clean slate. Please follow the steps below to proceed:
- Tap and hold the app on your phone.
- Drag the app to the Uninstall section.
- Select Yes to confirm.
Once done, visit these links to reinstall the QBO mobile app:
- Android app via Google Play.
- iPhone, iPad, and Apple Watch apps are available via the iTunes App Store.
For detailed steps on reinstalling the QBO mobile app, see this article:
How to download the QuickBooks Online mobile app.
Furthermore, I'm leaving this article for future reference in managing sales receipts and invoice payments in the QBO app:
Edit a sales receipt or invoice payment using the QuickBooks Online mobile app.
Don't hesitate to tap the
Reply button if you have clarification or additional information about managing invoices and other sales transactions when using QuickBooks.
