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trevor6
Level 1
posted
‎September 26, 2019 05:02 PM
last updated ‎December 03, 2019 10:21 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

 
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36 Comments 36
pcrabajales
Level 1
‎September 26, 2019 05:02 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

I have fixed this issue by converting the logo to PNG format.
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IntuitVanessa
Level 1
‎September 26, 2019 05:02 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

I can help you on how to adjust your company logo in Quickbooks Online, Trevor.

The logo showing up on the invoice's "print preview" will base on the file size that we uploaded on the system. We can choose the size of the logo through the Custom Form Style and make an adjustment. 

Here's how:

  1. Click Gear.
  2. Click Custom Form Styles.
  3. In the Custom form styles window, choose the Standard form and then Edit.
  4. Click the Design tab, and then click Make logo edits.
  5. Click Show logo if you have an existing company logo. Click the large (L) option.
  6. Click Done.

Then let's open one of your invoice transaction by clicking on the Sales tab. Choose an invoice transaction, click on "Print or Preview" let's check on its changes.

You can also check on this article for more details: Upload, Customize, and Troubleshoot Logo on Sales Forms.

If you have any other concerns, feel free to leave your comment below. I'd be here to help!

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finance50
Level 2
‎September 26, 2019 05:02 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

I have the same issue. Even when you choose Large then save the template, the Logo continues to appear as Small on printed invoice.
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david-sebald
Level 1
‎September 26, 2019 05:02 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

yes this is still happening...QB please resolve.
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molly8
Level 1
‎September 26, 2019 05:02 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Is anything being done to fix this?  This is still an issue and it is making our invoices look quite ridiculous, to the point where I am having to create invoices in a different program to be mailed to our customers and then enter the information from that invoice into Quickbooks to be tracked.
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finance50
Level 2
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Updates: In the end, I have to create my own template and upload that into Quickbook. It's a workaround which works so far. It's definitely better than creating invoices in different programs. But, I would be happier if QB resolve this to make it easier to use.
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molly8
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Finance - What are you using to create a template and import into Quickbooks?  This sounds like an excellent workaround for now and much better than creating invoices in different programs and then entering the information AGAIN in Quickbooks!!
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bchampcpa
Level 2
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Figured out why, but not a solution. I found an article that talks about the requirements of the logo and the last one is that it must be square. My logo like probably all of y'alls is rectangle (because who really has a square logo?). So while in the template it looks good; however, when it moves to the pdf it moves your rectangle logo into the square format which is why it shrinks. I just tested this by changing the image size of my logo to a square and sure enough it came out looking the same as QBO adjusts it....Quickbooks please fix this! Clients don't see many things from us, but the do look at invoices and if they look like junk, what does that say about our product?
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james57
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

You are correct bchampcpa, the logo is scaled to a ratio of the square, so if you have a very tall or wide logo that is not close to the area of a square, it will shrink your logo really small to fit that square space.  They could easily fix this by adjusting the CSS that controls the size of the logo in their template for the large size, but either the customer service reps do not truly understand the issue or they choose not to.  My gut feeling is that they do not understand that everyone knows about the 3 logo size options, but they are still inadequate.
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finance50
Level 2
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

[mention://15952146 [mention://15952146 @molly]] Click on Setting - Custom Form Style - Import Style. You can then upload your template. For more information, check out this tutorial: <a rel="nofollow" target="_blank" href="https://quickbooks.intuit.com/community/Income-and-expenses/How-to-import-custom-invoices/td-p/18646...
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finance50
Level 2
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

[mention://16322082 [mention://16322082 @james]] yes, it should be a quick fix for them. I also don't understand why they are unable to.
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bchampcpa
Level 2
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

I think they just don't understand, as I'm using the "Large" logo size and because of the width of my horizontal logo once it resizes it, the logo is smaller than the area where my business name and address so it looks very odd on the final copy of the invoice.
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james57
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

So I am a graphic designer and did some testing on this.  I was able to have a much larger logo display by cropping the logo graphic so there was little to no whitespace around it.  I was originally under the impression that the logo block resized as a square, but I believe I was mistaken.  Though it is larger, it would be great to be able to make it larger still.  There is lot's of space on the page, so really this should be kind of an easy fix for Quickbooks.
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bchampcpa
Level 2
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

I think our conversation is falling on deaf ears unfortunately
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info479
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Im having the same issue. QB, is there a reason why you haven't responded to this request?
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Seth_graham
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Same issue, just contacted. They said they'd look into it. It's driving me crazy!
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Seth_graham
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

I just tried uploading a square logo and it made no difference.
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rnorton
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Come on Quickbooks get it together and fix this
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wes5
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

I am also having this issue,  need a fix ASAP
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kysmogandtestonl
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

+1 on this issue. Please help!
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coopmannplumbing
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

This is ridiculous, you have paying customers that have complained about this for months and nothing is being done.
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Seth_graham
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

They keep saying it’s under investigation. That’s what I’ve been told for several months now. It’s driving me crazy I hate the way my invoices look.
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pcrabajales
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

Hey guys, please try converting the logo to PNG format. This has solved the issue for me.
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Seth_graham
Level 1
‎September 26, 2019 05:03 PM

Our Logo on the Sales Invoice is the correct size on the Template but a lot smaller on the actual invoice. Logo on invoice needs to be as on Template?

My logo is a png. No change
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