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Good to have you here in the Community, Louis.
First, I'll share the steps on how to create a credit note in QBO. Here's how:
You can also follow these steps on how to apply the credit note to an invoice:
These processes are discussed in this article for additional reference: Create and Apply Credit Notes or Delayed Credits in QuickBooks Online.
Second, you can reverse an invoice by deleting it. Just open the invoice and click More at the bottom. Then, select Delete.
Please note that it will completely delete or remove the transactions from QBO. You can also check out this article for more details. Void or Delete Transactions in QuickBooks Online.
Let me know if you're able to record a credit note. The Community is always here if you need anything else.
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