Hello, @sportingfcurban. I'm here to help you in locating your inactive customers within QuickBooks Online (QBO).
You can find your inactive customers by selecting the include inactive option in the settings. Here's how:
- From left menu, select Sales.
- Go to Customers.
- Near the header of the Action column, select the Gear icon.
- Check the box for include inactive and look for your inactive customer.
In addition, check out this guide to help you in effectively managing your customers in QBO: Add and manage customers in QuickBooks Online.
Please let us know if you have further questions in locating your inactive customers or any other concerns inside QBO. Our team is always ready to help anytime. Have a good one.