We just switched to QB online and I am having trouble with multiple email addresses on a distribution list for invoices. Just got off the phone with support and was told it will only carry over to each invoice, ONE contact???
So I am having to copy and past the dist list in to every invoice which is not sustainable.
I already did what you posted and although they appear in the customer module, apparently
the reason they are not auto populating the invoices is because it only populates one?
Good work for trying the steps my colleague recommended, 9130347768161646. Let me help you from here.
I've replicated your concern on my sample file. The email addresses are showing when you create the invoice.
Since it's only showing one email on your end, this unexpected behavior can be caused by too much cache. Let's fix it.
Start with opening QuickBooks Online using a private/incognito window. This will help us identify web issues. These are the keyboard shortcuts:
Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P
If all email addresses are populating, let's go back to the main browser, and clear the cache. We advise our customers to clear them out now and them. This is to prevent the system to behave differently.
On the other hand, you can use a different web browser like Google Chrome or Mozilla Firefox.