There’s a way to ensure the tax value shows up on the receipt, Lee. Let's perform the browser troubleshooting steps to address the issue.
Web browsers save information from sites you've visited, including your login credentials and past webpage versions. While this local storage helps improve loading speed, excessive accumulation can lead to irregular behavior in QuickBooks Online (QBO).
Let's open your company via incognito mode or a private window and categorise the receipt from there. These browser sessions don't retain local files or cache, removing the possibility of a webpage issue. You can use these shortcut keys to save time:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
If the tax amount appears in the field box, or you can input the value, clear the site data to eliminate any stored junk files. Using different supported browsers is also a good option.
To learn more about the various methods to bring your receipts into QBO, refer to this link for the complete details: Upload your receipts and bills.
In addition, review and categorise receipts into the correct account to facilitate a smooth reconciliation process.
Click the Reply button below if you have additional questions about managing your receipts. We're here to provide the assistance you need.
