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leeudraaisafaris
Level 1
posted
‎August 07, 2024 01:59 AM
last updated ‎August 07, 2024 1:59 AM

If I snap a receipt on snap receipt & mark the tax as excl /incl, I select standard rate, the taxvalue remains blank & it doesn’t even allow me to insert value manually?

The “value” box does not register any tax amount if I select excl/incl tax on snap receipt even though I select “standard” and when I try and include it manually it does not accept any value.
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1 Comment 1
Rasa-LilaM
QuickBooks Team
QuickBooks Team
‎August 07, 2024 04:08 AM

If I snap a receipt on snap receipt & mark the tax as excl /incl, I select standard rate, the taxvalue remains blank & it doesn’t even allow me to insert value manually?

Let’s work together on some troubleshooting steps to help the tax value show up on the receipt, Lee.

 

To begin with, clear the app data to refresh your device and view the most up-to-date information in your QuickBooks Online (QBO) account. If you're using an Android device, follow these steps:

 

  1. Go to Settings and select Apps.
  2. Choose QuickBooks Online and click on Storage.
  3. Select Clear Data.

For iOS:

  1. Navigate to Settings and select General.
  2. Tap iPhone Storage, and choose the QuickBooks Online app.
  3. Tap Offload App.
  4. This will free up the storage without deleting your app's documents and data.

If you continue to get the same result, uninstall and reinstall the app to start fresh. Here's how:

 

  1. Tap and hold the QBO mobile app on your phone.
  2. Drag the app to the Uninstall section.
  3. Click Yes to confirm.

To install the app, see the following article for detailed instructions: How to download the QuickBooks Online mobile app.

 

On the other hand, you can log in to QBO via browser and add the tax rate from there. To learn more about the various methods to bring your receipts into QBO, refer to this link for the complete details: Upload your receipts and bills.

 

In addition, review and categorise receipts into the correct account to facilitate a smooth reconciliation process.

 

Feel free to click the Reply button below if you need any more information on managing your receipts. We're always ready to assist you.

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