I got your back, barry. Let's find out why the invoices no longer appear on the menu of your mobile app.
We can perform troubleshooting steps to identify why the invoices go missing in the menu and resolve the app's problem. To get started, we have to ensure the app version is updated. This way, we can determine that it has the latest available information to solve common issues. To do that, we have to:
- Go to the Apple Store.
- Choose QuickBooks.
- Then, tap Update.
After performing the steps mentioned, we can also clear the app's data of the application to refresh it and remove errors that might be causing the invoices to be missing on the menu. Here's how:
- Go to Menu and click Help & Feedback.
- Select the Refresh Data.
- Press Refresh to confirm.
If the issue persists, I recommend uninstalling and reinstalling the mobile app to fix the problem. Below are links on how you can reinstall your QuickBooks Online (QBO) app:
- iPhone, iPad, and Apple Watch apps are available via the iTunes App Store.
- Get the download link through SMS.
In the meantime, you can open your QBO account through a browser on your phone.
Additionally, I'll share this link to guide you about the available features on supported devices: Compare mobile app features.
Whenever you need my assistance managing invoices in your mobile app, I'm here to back you up.
