I can share some troubleshooting to let the customer name appear on your invoices, Antoinette.
To start, access your account via an incognito or a private window. Since you log in to your QuickBooks Online (QBO) account on the website, it sometimes exhibits strange behavior caused by cache files. To determine if it's a browser issue, use the following keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once signed in, add a customer to your invoice. If it works, I recommend clearing the cache and cookies to update any website preferences that might interfere with the program's operation. Otherwise, use a compatible alternative one.
I'm adding a reference to help you create attractive, professional-looking sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Here's an article for complete details on receiving customer settlements: Record invoice payments in QuickBooks Online.
I'd be glad to help you out again in resolving the missing customer name on your customer's invoice. Kindly post a reply below so I can get back to you. Take care always.
