Let’s try some workaround to verify if this is a browser-related issue, biermanagri.
We can try using a private browser in this transaction. To better isolate this issue. I’d be glad to show you the steps below.
Here are the different keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If it works fine, you can go back to your regular browser and clear its cache. You can follow the steps in this article: How do I clear my browser cache and temporary Internet files?
If the problem continues, I'd suggest reaching out to our Customer Care Team. They can perform screen sharing to find out what exactly may be causing this issue.
Also, I added this article about customizing your invoice, estimates and sales receipt.
Please comment below if you have any other concerns about the logo in the invoice. I’ll be around to help. Have a good week!
