cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
greggm-miller-ou
Level 1

Problem with receiving stock

My inventory is not automatically updating. I have created the order, then upon receipt of the stock i have created the bill, however the stock purchased is not automatically received into inventory.
1 Comment 1
JamaicaA
QuickBooks Team

Problem with receiving stock

Thanks for reaching out to Community, @greggm-miller-ou. I'd be happy to share the troubleshooting steps we can perform to address your inventory inquiry.

 

Let’s use a private browser to access your QuickBooks account. This doesn't retain local files or cache so this helps in ruling out the possibility of a webpage issue. Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If this works, clearing the browser's cache is also one of the options we suggest if you experience strange behavior when using QuickBooks Online. By doing this, it’ll remove the history or built-up cache in your default browser, so you can start with a clean slate. You can also use other supported browsers as alternatives.

 

Please refer to this on how you can make any changes to the expenses you've already created: Enter and manage expenses in QuickBooks Online.

 

If you need additional assistance with the troubleshooting steps or have any other inventory concerns, please feel free to reach back out. It’ll be my pleasure to help you out again. Stay safe.