Hello there, vanessa.
We can perform some troubleshooting processes to fix the issue in exporting PDFs when sending sales receipts in QuickBooks.
First off, let's update your Adobe Reader and set it as your default PDF viewer. You can refer to the Adobe website for detailed instructions. If the Adobe Reader/Acrobat needs more fixes, check this article: How to update, repair, or re-install Adobe Reader/Acrobat.
If the issue persists after troubleshooting the Adobe Reader/Acrobat, let's proceed with the browser troubleshooting steps. The error can also be caused by too many cache files stored on your browser.
You'll want to restart your browser. Then, open your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it fixes the issues, go back to the regular browser and clear the cache of your normal browser. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser. It might be that your current browser has temporary issues while accessing QuickBooks sites.
For future reference in tracking your daily sales in QuickBooks using a single receipt, visit this article: Record your total daily sales in QuickBooks Online.
Please keep me posted if you have follow-up concerns with exporting PDFs when sending sales receipts. I'm always around to help you.
