Got this error when importing invoices.We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link.

Uploading your invoices to QuickBooks lets you track and manage these data in the program, Samuel. I'm here to lend a hand so you can get past the error you've encountered and provide more details about it.

This error occurs when you're trying to access some QuickBooks feature that is beyond your user access. That said, please review this link and check if your user role limits your allowed actions within your company's invoice data: User roles and access rights in QuickBooks Online.

Nevertheless, if you have access rights to import invoices, let's troubleshoot your browser. There must be an overwhelming volume of browser data, which slows down the system's performance. When this happens, QuickBooks will tend to showcase abnormality in its functions.

Given that, let's open your account using a private browser to isolate this matter. Please follow these keyboard shortcut keys to proceed:

• Safari: Command + Option + P
• Google Chrome and Microsoft Edge: CTRL + Shift + N
• Mozilla Firefox or Internet Explorer: Shift + CTRL + P

If you can seamlessly import your invoices using private windows, it confirms a problem with your regular browser. Let's fix this issue by clearing its cache and cookies.

However, if the issue continues after following every procedure, I recommend using another supported browser to narrow down the result. 

I'm also adding this article that provides complete information about importing numerous invoices in one go: Import multiple invoices at once in QuickBooks Online.

Finally, once your customer pays their outstanding invoice, you can enter an invoice payment to clear off its balance. It completes the sales transaction and ensures accurate data in your books.

Let me know if you have more concerns with uploading your invoices or any transactions in QuickBooks by replying to this thread. I'm always happy to assist.

PROBLEM SOLVED: Many thanks for your input. I actually managed to find what my problem was I was trying to make changes as a simple added user. I guess only admin users and accountants can make changes to invoices unless maybe authorized. 

My mistake i guess

On behalf of my colleague above, you're welcome, Samuel.

Please don't hesitate to reach out anytime you need a helping hand. The Community is always eager to provide the best steps for your solution. Take care! 

Hi,

I have the same problem.

I already tried Private window. Also, my user access is Inhouse Accountant. But still the issue persists.

Are there other ways to troubleshoot this?

I appreciate you joining the thread. I'll point you in the right direction to help you import invoices into your QuickBooks Online (QBO), Jc.

Since the issue persists even after performing some browser troubleshooting, we highly recommend contacting our Customer Care Team. By doing this, they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. They'll then provide a resolution to help you import invoices to your company file. We'll outline the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top right corner, click (?) Help.
3. Select Contact Us, then select a topic to connect with the right expert.
4. choose your preferred way to connect.

For more details, please see this page: How and when can I contact QuickBooks Online support?

In addition, we're also providing these articles about creating personalised sales forms and generating a report to keep track of transactions you entered inside the program:

• Customise invoices, quotes, and sales receipts in QuickBooks Online
• Run reports in QuickBooks Online

I value your time engaging here in the Community. I'm always ready to assist you with invoice management or if you have other questions about the program. Don't hesitate to comment below so I can lend you a hand. Keep safe