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lancesummers1-gm
Level 1

Is anyone else experiencing problems with sending invoices and the recipients is not receiving it

 
1 Comment 1
Rubielyn_J
QuickBooks Team

Is anyone else experiencing problems with sending invoices and the recipients is not receiving it

I'll see to it that your customers receive your emails, @lancesummers1-gm.

 

Before anything else, would you mind telling me if you got an error message when sending invoices to your clients? Any further information you can provide is greatly appreciated and will help us identify the problem and offer the best solution.

 

Here are three possible solutions to resolve issues with sending and receiving emails. 

 

First, you may need to reset your email address if you recently imported data into QBO

 

  1. Sign in to your QuickBooks Online account.
  2. Proceed to Settings ⚙, then select Account and Settings.
  3. Select the Company section, then click Edit ✎ in Contact info.
  4. Review each email address and make changes as needed.
  5. Choose Save, then Done.

 

Then, you can ask your customers to check their junk mail and spam folders. If the email is still not found, clear it and then re-enter your email address.

 

  1. Navigate to Settings ⚙, then choose Account and Settings.
  2. Go to the Company section, then click Edit ✎ in Contact info.
  3. Clear the Company email field and enter the desired address as is, even if it appears correct.
  4. Select Save, then Done.
  5. Send yourself a test transaction.
  6. If you still don't receive the email, try using a different email address with a distinct domain.

 

If the issue persists, it'd be best to ask an IT expert to help configure the server to accept QBO mail server hostnames and IP addresses.

 

I've also included the following articles for your future reference. It covers subjects like receiving invoice payments and customising forms:

 

 

Don't hesitate to let me know if you have further concerns about sending invoices. I would highly appreciate your response. Take care, and I wish you continued success.