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Margie- MGL
Level 2
posted
‎February 26, 2020 12:30 AM
last updated ‎February 26, 2020 12:30 AM

What happened to the VAT line on invoices? It is there when I preview the invoice, but not on the screen.

 
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Best answer February 26, 2020
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katherinejoyceO
QuickBooks Team
QuickBooks Team
‎February 26, 2020 02:51 AM

What happened to the VAT line on invoices? It is there when I preview the invoice, but not on the screen.

Thanks for visiting the Community, @Margie- MGL. Let's figure out why you're experiencing this unexpected behavior in your invoices.  

 

First off, I'd recommend using an incognito or a private window to check whether this has something to do with your browser. If proven, perform the necessary troubleshooting steps on your default browser to fix it.  

 

To start a private or incognito window, open any supported browser. Then, refer to these following shortcut keys below:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

 

Log in to your QuickBooks and check to see if you're able to see the VAT line on the invoice. If you do, that means you're going through a browser-related issue. Go back to your default browser and follow the steps to clear the cache and cookies.

 

If none of the steps work, try using a different supported browser.

 

For future reference, read through this help article: Receive payments for an invoice. It helps you learn about keeping track of your customer's payments. 

 

Visit again if you have additional questions, @Margie- MG. We're always delighted to help you more. 

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3 Comments 3
katherinejoyceO
QuickBooks Team
QuickBooks Team
‎February 26, 2020 02:51 AM

What happened to the VAT line on invoices? It is there when I preview the invoice, but not on the screen.

Thanks for visiting the Community, @Margie- MGL. Let's figure out why you're experiencing this unexpected behavior in your invoices.  

 

First off, I'd recommend using an incognito or a private window to check whether this has something to do with your browser. If proven, perform the necessary troubleshooting steps on your default browser to fix it.  

 

To start a private or incognito window, open any supported browser. Then, refer to these following shortcut keys below:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

 

Log in to your QuickBooks and check to see if you're able to see the VAT line on the invoice. If you do, that means you're going through a browser-related issue. Go back to your default browser and follow the steps to clear the cache and cookies.

 

If none of the steps work, try using a different supported browser.

 

For future reference, read through this help article: Receive payments for an invoice. It helps you learn about keeping track of your customer's payments. 

 

Visit again if you have additional questions, @Margie- MG. We're always delighted to help you more. 

Reply
Margie- MGL
Level 2
‎February 26, 2020 08:57 PM

What happened to the VAT line on invoices? It is there when I preview the invoice, but not on the screen.

Thank you, I cleared the cache and reset app data, seems ok now.

Reply
katherinejoyceO
QuickBooks Team
QuickBooks Team
‎February 26, 2020 10:07 PM

What happened to the VAT line on invoices? It is there when I preview the invoice, but not on the screen.

You're welcome, @Margie- MGL. Glad to know that I was able to help you fix the issue. 

 

For your future reference, I've included our QuickBooks Online Help Articles hub in case you need some easy steps for your How do I? tasks. 

 

Feel free to ask more questions if you have anything in mind about QuickBooks. I'm always around here to help. Take care!

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