Let's investigate what's causing this issue, adilam.
QuickBooks Online (QBO) will automatically debit the invoice to Account Receivable and debit it to the Sales account associated with the item. Then, it will b posted to the deposit account once you receive the payment on the invoice. Where it debits the bank and credits the A/R.
Since the invoice is posted to the deposited account, let's try checking other invoices if the same thing happens. If it is, try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to the regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Feel free to visit our Sales transactions page for more insights about adding and managing customer invoices and other sales forms.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.
