Thanks for taking the time to reach out to us. Allow me to address your concern, so let me get this straightened out, @Stiens1.
When you create a PO, the allocated cost in a project will display as zero because a PO is a non-posting transaction. Meaning to say, it doesn't directly affect the project cost or even your company's worth. Allocation cost will only appear once the PO is converted into a Bill.
Can also provide a screenshot of why you are getting a zero on your end. You need to delete and recreate the transactions one at a time. Please follow the steps below to proceed.
If you need to make changes to a paycheck, check out this article for more details: Delete or void employee paychecks.
For future reference, here's how you can add purchase orders to expenses, bills, or cheques in QuickBooks Online.
Thanks for being a part of our QuickBooks family. I'd be glad to answer should you have any follow-up questions. I'm always here to help. Enjoy the rest of the week.
I understand that purchase orders are non-posting. The problem is that none of my purchase orders can be added to a bill. They all just shows zero with no products once I click the add to bill button?
Hello there, @Stiens1. Thanks for getting back and providing additional information on what happens when creating a bill from a purchase order.
I have replicated your concern on my sample company file and see that the bill shows line items with the amount. I also checked if there's a reported concern about this but haven't found one.
To resolve this, let's consider accessing the website and logging into your account using a private browser to further chceck this issue.
To do so:
Once logged in, see if it works. If yes, clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.
To know more about creating a purchase order and converting it to a bill, see these articles:
Please let me know if you have any questions or concerns. I'm always around to lend a hand. Take care!
I have deleted the purchase order. Re-added it and then again tried to create a bill from it. The same is still happening. It shows that the purchase order is linked at the top left, but it is not adding the items or amounts.
I appreciate you performing some steps to ensure you'll be able to create a bill from the purchase order with no issues, @Stiens1.
However, since the issue persists, I suggest contacting our QuickBooks Support Team. They have the tools to pull your account and investigate the cause of the problem. To reach them, click the Help icon and select Contact Us to talk with a live agent.
For future reference, you may visit our Help pages as your reference to guide you in managing your business's growth and transactions in QuickBooks Online: Community Self-help. It includes help articles, Community discussions with other users, and video tutorials, to name a few.
Please let me know if there's anything else I can do for you. I'll be here to help. Keep safe and healthy.
Good day to you, @KALB. I'm pleased to have you here. Upon reading your post, I see that you're experiencing the same issue with your purchase order when trying to create a bill for it. I know this has been affecting your daily supplier transactions. Right now, I'm here to provide help in fixing this issue.
To begin, we need to perform some basic troubleshooting steps, this is to identify whether this issue from your purchase order is a browser-related one or not. Let's open our QBO account using incognito mode to avoid stored cache files that might cause odd behaviors when running web-based programs.
You can also use other private browsers using the shortcut keys below:
Once you're done opening your QBO account to any of that private browsers, access your Purchase Order and try to create a Bill on it again. And if it doesn't show zero amount anymore, clear the cache of the regular browser to remove unnecessary data.
If the issue persists, we can use another supported browser or device. Please note, the article I provided here is a US version, however it's applicable on your end.
Furthermore, I'm happy to add this article here to help manage your purchase order: Add purchase orders to expenses, bills, or cheques in QuickBooks Online.
We're thrilled to have you here. Rest assured, we'll continue to provide quality service to our customers. With that, don't be hesitant in posting your concerns in the Community. We'll be happy to lend a hand. Take care, and have a blissful week!
Don't panic like I did! It's a setting. Go to Settings cog in top right > Accounts and Settings > Expenses > Show Items Table on expense and purchase forms ON.