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Level 1

It won't allow me to add employee info

I am trying to add an employee. I enter basic info then try to edit to add full detail but as soon as I start it closes the window and opens the 'add new employee' window.
3 Comments 3
QuickBooks Team

It won't allow me to add employee info

Thanks for posting in the Community, @-scentpacking-co. Let me share the information that you might miss out on in adding an employee to QuickBooks Online (QBO). 


As adding an employee won't work on your end, I suggest adding an employee using a private window. The private browsing window does not save any browsing history or form data, in contrast to the regular browser, which tends to retain information.


To save you time, you can use either of these shortcut keys:


  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift +N


If it works fine from there, switch back to your regular browser and clear its cache. If the issue persists, you can use other supported browsers to narrow down the cause.


In addition, I've added this article for you to check and learn how to use projects to track your labour costs and profitability in QuickBooks Online Plus, and Accountant: Track hourly labour costs and profitability by the project in QuickBooks Online.


Please let me know in the comments if you need additional assistance managing your employees and any QuickBooks-related queries. I'll be on the lookout. Keep safe.

Level 1

It won't allow me to add employee info

Hi - thanks for the info, but I have tried all of those suggestions, and multiple browsers but still it does not work. Even stranger, if I try 'Run Report' on an employee name, the screen goes blank for a few seconds, then this comes up:

Time Activities by Customer Detail Report


What the?

Is there a glitch in Quickbooks at the moment? Well, obviously yes, but what do I do now? I need to add employees and start the payroll.

QuickBooks Team

It won't allow me to add employee info

We acknowledge that adding your employee's info is one of the most significant tasks in managing your business in QuickBooks Online (QBO), -scentpacking-co.


Since the issue persists and you can't add your employee's basic info, let me route you to our Support Team so they can help you investigate and resolve the issue promptly. This way, you can continue generating your employee's details in QBO.


Here's how:


  1. Log in to your QBO account.
  2. Click Help (?).
  3. Select Contact Us and choose Start a chat with a support expert.


You may also review this article to learn about our support's availability: QuickBooks Online - Support hours.


Furthermore, QBO payroll products are only available in some regions like Australia, the United States, the United Kingdom, and Canada. For QBO international users, we can integrate a third-party app that supports payroll features to run and manage your payroll data and reports.


Additionally, I've included an article to help you with your day-to-day business task in QBO: View all help - QuickBooks Online.


Please know that you can always reply to this thread should you have additional questions about adding your employee information to QBO. We'll make sure to cater to your concerns.